FAQs

Ordering from us is a breeze thanks to our intuitive interface and straightforward process. Here's a quick guide:

1.Choose your preferred printing material. Canvas, glass, metal, acrylic, etc.

2. Select your preferred size and click "Add to Order."

3. Upload your photo. That's it, our team takes care of the rest for you. A proof will be sent to your mobile phone or email within one business day.

4. Visit your cart at the top right of the screen. Your shopping cart will display your order details, shipping method, and total amount due. Simply complete the checkout process, and we'll take care of the rest, ensuring your order is promptly produced.

We generally advise opting for higher resolutions. Most current digital cameras provide suitable resolution for our products. Unsure about your image's resolution? You can always proceed with uploading your photos; our trained staff we'll let you know if you need a higher quality image. One thing to be aware of; a screenshot of a social photo is not high enough quality.

Please note: We highly recommend using images with a resolution of 300 DPI for printing. Images obtained from online sources or screenshots are typically low resolution, which will likely result in suboptimal print clarity. 

We currently accept JPEG, PNG, HEIC files.

You have two options that we would reocmmend:

Scan: Utilize a flatbed scanner with a minimum resolution of 300 dpi. Save your scans in RGB JPEG mode with a high-quality, low-compression setting. Refer to the suggested resolutions above for optimal results. Once you have your final acceptable image, you can upload it to our site. 

Retail: There are many retail stores that will scan your photo for you and copy to a CD or DVD. Just be sure and share with them the scanning requirements above.

We recommend having a high quality image digitally to complete your orders.

Simply upload your photos into the designer. You will have limited abilities to crop to the image you want or align into the pre-cropped design area. If you are concerned with how your photo will be edited; you'll be able to add comments to the edit or reach out to our support team.

We accept returns within 14 days of receipt of your order.

Once you submit your artwork or photo online, our staff will adjust to the print surface and then send you an online proof to review. Should you require a physical proof; there will be a fee for that based on the size and material.

We print utilizing the best-of-breed printers, materials, inks and coatings. All of this must be calibrated together. We use several devices from X-Rite Corporation to keep your print calibrated to manufacturer and specifications.

We are unable to reproduce copyrighted material. As you are responsible for uploading and
creating your own product, it's essential to ensure compliance with copyright laws. Feel free to email a
Copyright Release Form to our Customer Service Department, accessible on the Contact Info page.

We will have different uploads for the different print areas so that our system can flag as applicable. You will then be able to review and approve once you've received your proof.

If you have ordered a black and white or sepia toned print from us in the past and would like us to color match it, please reference the previous order number in the notes section. We will try our best to match your previous order history.

The resolution of social media images can vary depending on the original quality of the photo uploaded. While many images on online may have sufficient resolution for small prints or digital sharing, they may not always be high enough resolution for larger prints. It's recommended to use high-resolution images for printing to ensure the best quality results. If you're unsure about the resolution of your Instagram photos, you can check the image details or consider reaching out to our customer service team for guidance on print suitability.